Q: How do I gain access to see postings?
A: To gain access to see postings, sign up for a membership or try a free 10-day trial.
Q: Where does the product come from?
A: Product typically consists of Overstock, Deadstock, Shelf pulls, Box Damage, Mis-shipped/Non-Deliverable Address, Online Returns, and In-store Returns from everything from leading online retailers and Big Box stores to grocery outlets.
Q: Do I have to pay sales tax on my purchase?
A: You are responsible for paying any applicable sales tax by state. Please visit your taxing authority's website to better understand your obligations.
Q: Do you accept returns?
A: Everything is "sold as is" and Pallet Pal is not responsible for any returns, refunds, etc. Please refer to our Terms & Conditions.
Q: How do "Feature Pallets" operate?
A: Simply pay the small fee of $4.99 for a 24-hour posting, Posting will be displayed on the Pallet Pal homepage as well as the Consumers dashboard. Only 6 "Feature Pallets" will be posted in a 24-hour period. "Feature Pallet" postings must include 4 pictures of the pallet being featured, along with a description.
Q: Where do you ship to? What are shipping options?
A: Shipping is the sole responsibility of the seller and is at their discretion. Not all liquidators will offer shipping. Please check the sellers "shipping" tab under their profile to help determine if a specific liquidator offers shipping or contact them through "DM" to inquire and obtain a quote. Pallet Pal is not responsible for shipping. Please refer to our Terms & Conditions.
Q: Is my checkout secure?
A: Yes, as with the personal and payment information stored on our servers, checkout is also secured via encryption (through a Secure Socket Layer, or SSL, certificate), user authentication, tokenization (replacement of sensitive data with randomly generated strings of characters), and other fraud prevention tools.
